Contact
Who to Contact
Two kinds of question, two places to ask. Questions about the site come to us; anything about an order you’ve placed goes to the checkout, because that’s where the order lives.
About the site
Write to us
Our address is hello@futcoins.co.uk. Use it for a fact you think is wrong, a page that won’t load or looks broken on your phone, a figure that doesn’t match what you saw at the checkout, or an idea for a guide. Telling us the page address saves a round of questions.
futcoins.co.uk is run by Josephine Blackfoot, a sole trader, Flat 16, Grassy Meadow Court, Grange Road, Hayes, Greater London, UB3 2UF, United Kingdom. E-mail: hello@futcoins.co.uk.
Please don’t send backup codes, card numbers or anything else from your accounts. We never need them, and e-mail is no place for them.
About an order
Payment, delivery and cancelling
The checkout handles every order from payment to delivery, so its support team is the one that can open yours. Live chat, Discord and e-mail are all on the checkout’s pages, around the clock.
To get a quick answer, put these in your first message:
- Your order number
- The e-mail address you used at the checkout
- The date of the order
- The amount paid and the payment method
- What went wrong, or what you’d like done
Time limits and fees: refunds. The order from start to finish: how to buy FUT coins.
Short answers
Quick answers
I sent the wrong EA details with my order. What now?
Once sent, the delivery details on an order can’t be edited from your side, and we can’t touch them either. Open live chat at the checkout as soon as you notice, give your order number and explain what was wrong, for example a mistyped address or backup codes that have already been used up.
I’ve paid but can’t find my order. Who can check?
Look for the payment confirmation e-mail first, including the spam folder: orders are tied to the e-mail address you typed at the checkout. If there is still nothing, contact support at the checkout with that address, the amount and the time you paid. This site holds no orders, so we have nothing to look up.
How do I cancel an order?
There is no cancel button, so ask support at the checkout. You have 21 days from paying to ask. What comes back depends on how far delivery has got, and a change of heart is charged a fee. Include the details listed on this page so the request isn’t held up.
Will this site ever ask me for my EA account details?
No. We never need anything from your EA account and we never ask for it, whether by e-mail, chat or phone. Delivery details go only into your own order at the checkout, after you’ve paid. If a message that claims to come from us asks for them, ignore it and don’t reply.